Quickthink

This quote from Wikipedia was a surprise to me

According to Forrester Research, spending on customer relationship management is expected to top $11 billion annually by 2010

This was as well

In 2009, SaaS represented approximately 20% of all customer relationship management spending, and continued its trajectory of outselling on-premises software by a ratio of 3-to-1

SaaS is “Software as a Service” — that is, delivered to the company via a cloud subscription service.

This entry was posted on Friday, January 1st, 2010 at 2:19 pm and is filed under Business models. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.